What is Think Big Newcastle?

Think Big Newcastle is all about you – we want your experiences and your views as a Your Homes Newcastle (YHN) customer to help improve the customer experience for everyone.

The project is being led by the Customer Service Committee (CSC), a group of YHN customers who work together to make sure that YHN leadership knows the things that really matter to customers.

The insights gained by Think Big Newcastle will help to shape the future decisions and actions of YHN.

Click below to take part

Why should I take part?

It’s really important to us that we understand the issues that matter most to you when it comes to your home. Your feedback is essential for us to understand the issues that need addressing and will help us identify opportunities to make things better for customers.

Think Big Newcastle is the latest step in YHN’s journey towards achieving Institute of Customer Service Accreditation, a symbol of the organisation’s dedication to continually improving customer service and putting customers at the heart of the organisation.

How to get involved

In the coming weeks, this website will act as a central hub for information and updates about this project.

We will give you the chance to have your say, both in person, and online or via post.

By taking part, it is important for you to know that YHN, the CSC and Yonder will all remain impartial. That means that these organisations will have no bias towards the issues that matter – this is about hearing from you, the customer.

You will only be contacted about topics related to this project – that means you won’t be contacted about any sales or marketing. Your data would never be shared without your permission. You will also remain anonymous within the project – that means anything you say or and any data you share can’t be traced back to you.

Would you like more information?

If you would like to find out more, please contact Johurun Nessa at YHN

If you would like to get involved in future consultations then please email 

Find more information about what the CSC, YHN and its research partner, Yonder do:

Please keep checking this website for updates!

  • September update
    It has been a while since our last update. In February this year, we kicked off the first stage of […]
  • February Update
    This month, we have kicked off the first stage of the Think Big consultation. The CSC hosted two fantastic workshop […]
  • The Consultation
    What are we asking you about in this consultation? The CSC has set out seven “consultation topics” to explore in […]